Frequently Asked Questions

Everything you need to know about your Hemper experience.

How long does shipping typically take?

Orders are processed within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on customs.

Is your packaging discreet?

Yes, all orders are shipped in plain, unmarked boxes or mailers to ensure your privacy. The return address will list 'H Shipping Department' rather than our full brand name.

What is your return policy?

We accept returns on unused products within 30 days of delivery. Due to the nature of our products, we cannot accept returns on any items that have been used.

What should I do if my glass item arrives broken?

Please take a photo of the damaged item and the packaging immediately. Contact our support team within 48 hours of delivery, and we will send a replacement at no extra cost.

Do you offer subscription boxes?

Yes! We offer monthly and curated themed boxes that include a variety of accessories and glass pieces at a significant discount compared to retail prices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure mobile payment options like Sezzle for interest-free installments.